FAQ
Popular Questions From Our Customers
Q. What is your terms of payment?
A: Small order 100% before shipment .Large order T/T 50% as deposit, and 50% before shipment. We'll show you the photos of the products and packages before you pay the balance.
Q. What is your terms of delivery?
A: Our standard delivery terms are:
EXW(Ex Works)
FOB(Free On Board)
CFR(Cost and Freight)
CIF(Cost, Insurance & Freight)
DDU(Delivered Duty Unpaid).
Q. How about your delivery time?
A: Generally, it will take 5 to 25 days after receiving your advance payment.The specific delivery time depends on the items and the quantity of your order.
Q. Can you produce according to the samples?
A: Yes,We can manufacture according to your samples or technical drawings, supporting CAD and other design files for precise furniture parameter adjustments to meet your specific design requirements.
Q. Should I store patio furniture indoors in winter?
A:Outdoor Furniture Requires Material-Specific Care & Maintenance:
·Store Indoors: Cushions & throw pillows;
·Can Be Left Outside:
Teak (requires a protective cover to prevent warping from temperature changes)
Aluminum (a cover prevents stubborn dust buildup)
Textilene or Olefin rattan(weather-resistant, no need for indoor storage)
Q. What’s the most durable material for all-weather outdoor furniture?
A：
1·Teak: Naturally weather-resistant (requires annual oiling)
2·Aluminum: Lightweight + rust-proof
3·Textilene or Olifen Rattan: UV/mold-resistant for humid climates
Our customer support is available Monday to Friday: 8:30am-8:30pm.
Average answer time: 24h
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